Shipping Policy
Please take a moment to review our shipping policy to ensure a smooth and enjoyable shopping experience.
Order Processing Time
Orders are processed within 1 week to 15 business days.
Delivery
Rahaf Aziz offers international shipping to various destinations around the world.
If your country is not listed in the shipping destinations, please contact us at [email protected]
, and we will be happy to assist you with any shipping inquiries.
Taxes and Duties
Some orders may be subject to import duties, taxes, and fees as determined by your country’s local customs authority.
These charges are not included in the total purchase price and are the responsibility of the customer.
It is the customer’s obligation to cover any additional costs related to import duties, taxes, or fees imposed by the local customs authority.
Missing or Damaged Items
Each item undergoes a thorough inspection to ensure it is free of damage before shipping.
If you receive a damaged or missing item, please contact us within 24 hours of receiving your order so we can assist you accordingly.
Order Tracking
Once your order has been shipped, a shipping confirmation email or SMS will be sent to you, including your tracking number(s).
If you do not receive this email or message after your order status has been updated to “fulfilled,” please contact us at [email protected]
.
Please note that we are not responsible for shipping delays caused by factors such as weather conditions, public holidays, or other unforeseen circumstances.
Order Cancellation
If you change your mind after placing an order, please note that we are unable to cancel the order after one hour of placement.
It is important to note that orders in the shipping process or those that have already been shipped cannot be canceled.
Additionally, any custom or personalized items are also not eligible for cancellation.
By purchasing from us, you agree to this policy.
We appreciate your understanding and cooperation with our shipping policy.
For any additional inquiries, please contact us at:
